Rewarding quality of service

WE ARE DELIGHTED TO ANNOUNCE THAT DICKENS VAUXHALL IN WREXHAM, AND STATION MOTORS MOLD, ARE AMONG THE CHOSEN FEW - VAUXHALL DEALERS AWARDED A 2012 CUSTOMER EXCELLENCE AWARD

Vauxhall Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. Retailers must demonstrate outstanding customer focus and dedicated service to receive an award. When you visit an award-winning Retailer, you can rest assured that you will be receiving truly dedicated customer service. These Retailers have gone that extra mile to help you and make you happy, and the award really is a representation of the hard work that’s gone into their consistent achievements and all-round high performance.

How are the winners decided?

We update our index of Retailer performance using our Purchase Satisfaction and Service Satisfaction surveys. You will be invited to take part in both after you buy a new Vauxhall and after you get your vehicle serviced for the first or second time. We collect thousands of these surveys – a recent tally came to over 20,000 of each survey over six months – so they make up a very accurate and long term picture of our customers’ experience.

A Customer Excellence Award goes to Retailers with the most impressive combined Purchase Satisfaction and Service Satisfaction scores at the end of each calendar year.

DICKENS VAUXHALL WREXHAM 0843 320 6490

DICKENS STATION MOTORS, MOLD 01352 758673